Frequently Asked Questions
Everything you need to know about the J Balvin official store.
When will my order ship?
Standard orders are processed within 3-5 business days. For limited edition drops and pre-order items, please refer to the specific shipping timeline listed on the product page.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that certain exclusive collaborations and sale items are final sale.
How do I know which size to choose?
A detailed size chart is available on each product page. Our apparel typically follows a standard streetwear fit; we recommend sizing up if you prefer an oversized look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery.